Reservation policies

Frontcountry camping

Hours of operation

  1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park where your reservation is made (e.g. the hours of operation for the call centre in Jasper National Park in Alberta, are 8 am to 6 pm Mountain Time but the hours of operation for the call centre in Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time).
  2. Availability of the reservation service: You can make a frontcountry reservation starting at 8 am local park time (8:30 am in Newfoundland) on the day of the park’s reservation season launch up until 2 pm on the day of arrival.

    Exceptions:
    • The following locations allow reservations until 2pm two days prior to your arrival date:
      • Pine Lake campground in Wood Buffalo National Park
      • Snowforest campground in Mount Revelstoke National Park
      • Loop Brook Campground in Glacier National Park
      • Rampart Creek Campground in Banff National Park
      • McLeod Meadows and Marble Canyon Campgrounds in Kootenay National Park
      • Takakkaw Falls campground in Yoho National Park
    • Gulf Islands National Park Reserve allows reservations up until 2pm the day prior to your arrival date.
    • Kathleen Lake campground in Kluane National Park and Reserve allows reservations up until 3pm the day prior to your arrival date.
    • Thousand Islands National Park allows reservations up until 6 pm on the day of arrival.
    The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

  1. Fees payable when the reservation is made: Both reservation fees and camping fees are due at the time of your reservation.
    The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per campsite, per stay. A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (frontcountry camping) within the same national park. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50.
    Camping Fees are the fees paid for the use of the campsite. These fees help cover the operating costs of the campground itself and its facilities. They are charged on a per night basis and the fee is established based on the park, the campground, and the service type.
  2. National Park Entry Fees: The fees charged when you make your reservation do not include the entry fees for national parks. Entry fees are charged at most national parks, where revenues are kept to support quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
    You will be required to have a valid national park entry pass for each day of your visit (whether you physically leave the park or not). You can choose either daily entry passes or annual passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass available online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
  3. Changes and Cancellations: A transaction fee is charged to change or cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
  4. Parks Canada’s full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees

Methods of Payment

  1. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

  1. Booking number: A booking number will be provided at the end of each completed reservation. If you do not receive a booking number, your reservation is not complete. If you provided an email address (please enter your email address to receive an electronic copy of your confirmation letter) and your credit card information and did not receive a booking number, please contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the campground. It must be given to Parks Canada staff so that they can register you into the campground. Upon arrival, please check-in at the campground kiosk; do not go directly to the campsite, except for the campgrounds in the following National Parks:
    • Wood Buffalo National Park
    • Thousand Islands National Park
    • Kluane National Park and Reserve
    • Gulf Islands National Park Reserve
    • Mingan Archipelago National Park Reserve

Changes to reservations

A change to a reservation is only applicable within the same offer (i.e. you cannot change from staying at a campsite to staying in Parks Canada accommodations, such as oTENTiks, Yurts, cabins, etc.; in this case you would have to make a separate reservation).
  1. Changes before check-in (changes can only be made on-line or by telephone):
    • Change(s) to your reservation can be made up to 3 days prior to your scheduled day of arrival. A change may include changes in: date(s), campground (within the same national park), campsite number, etc. You will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee for each transaction.
    • If you delay your arrival date less than 3 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee plus your first night of camping.
    • If you change the campsite/campground (within the same national park) or the departure date at anytime up until 11 am on the day after your scheduled day of arrival, you will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee.
    *The change fee will not be charged to extend the length of stay of a reservation as long as the arrival date and service type remains the same.

    Change example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed and you can only arrive on July 11th. In order to avoid being charged a 1 night penalty, you must change your reservation before July 7th at 11:59 pm, local park time. Doing so, you will only be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you change on July 8th, July 9th, or July 10th, you will be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone) plus the fees for the first night of camping.

Changes to permit holders

The reservation holder may change the name and/or contact information of the permit holder (camper) listed for a reservation anytime before your arrival at the park. There is no charge associated with this.

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

  1. Cancellations before check-in (cancellations can only be made on-line or by telephone):
    • If you cancel a reservation at least 3 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
    • If you cancel a reservation less than 3 days prior to your scheduled day of arrival, but before 11 am the day after your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of camping.
    • For cancellations after 11 am the day after your scheduled day of arrival: please see the No Show Policy (#12) below.
    Cancellation example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before July 7th at 11:59 pm, local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel on July 8th, July 9th, or July 10th, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone), plus the fees for the first night of camping.

Late arrivals

  1. Will you be arriving late? While campers may check-in to their frontcountry campsite as early as 2 pm, most campgrounds accept arrivals throughout the evening and even overnight. Please click on the "More Information" icon on the homepage of the national park that interests you to learn their kiosk hours, as well as the "After hours registration" policy specific to that park.

    ***If the Park does not have any restrictive "After hours" messaging, you do not need to advise us if you will be arriving in the evening or overnight on your scheduled day of arrival. Your campsite will be held for you until 11 am the day after your scheduled day of arrival. ***

    If you will not be able to arrive at the campground by 11 am the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the campground staff directly to advise them to keep your reservation. If you do not know the telephone number for the campground, call 1-877-RESERVE (1-877-737-3783).

    If you have not checked-in by 11 am the day after your scheduled day of arrival, and you have not notified the campground staff, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-shows

  1. No-Shows: If you have not checked-in at the campground by 11 am the day after your scheduled day of arrival, and if you have not contacted the park to inform them of your late arrival, you will be deemed a “No-Show”. Your reservation will be cancelled and your campsite will be made available to other guests.

    If you are deemed a “No-show”, you can claim a refund of all monies paid, less the original, non-refundable reservation fee and a penalty of your first two-nights of camping (if applicable) by calling the Park directly within 30 days of your originally scheduled departure date.

    Thirty days after your originally scheduled departure date all of your camping fees become non-refundable.

Closures

  1. Closures: If Parks Canada must close a campsite or a campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Visitors who wish to reserve a campsite after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.
Parks Canada accommodations

Reservable Parks Canada Accommodations on the Parks Canada Reservation Service include Equipped Campsites, oTENTiks, Cabins and other roofed accommodations.

Hours of operation

  1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park/national historic site where your reservation is made (e.g. the hours of operation for the call centre in Jasper National Park in Alberta, are 8 am to 6 pm Mountain Time but the hours of operation for the call centre in Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time).
  2. Availability of the reservation service: You can make a Parks Canada Accommodation reservation starting at 8 am local park time (8:30 am in Newfoundland) on the day of the park/site’s reservation season launch up until 11:59 pm the night prior to your arrival date. One exception to this are accommodations at Snowforest campground in Mount Revelstoke National Park which are reservable until 3 pm, 1 day prior to your arrival date.
    The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

  1. Fees payable when the reservation is made: Both reservation fees and accommodation fees are due at the time of your reservation.
    The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per accommodation, per stay. A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (Parks Canada Accommodations) within the same national park/national historic site. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50.
    Accommodation Fees are the fees paid for the use of the accommodation. These fees help cover the operating costs of the accommodation and its facilities. They are charged on a per night basis and the fee is established based on the park/site, the accommodation type, and the near-by amenities.
  2. National Park/National Historic Site Entry Fees: The fees charged when you make your reservation do not necessarily include the entry fees for national parks/national historic sites. Entry fees are charged at most national parks/national historic sites, where revenues are kept to support quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
    You will be required to have a valid national park/national historic site entry pass for each day of your visit (whether you physically leave the park or not). You can choose either daily entry passes or annual/discovery passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
  3. Changes and Cancellations: A transaction fee is charged to change or cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
  4. Parks Canada’s full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees

Methods of Payment

  1. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

  1. Booking number: A booking number will be provided at the end of each completed reservation. If you do not receive a booking number, your reservation is not complete. If you provided an email address (please enter your email address to receive an electronic copy of your confirmation letter) and your credit card information and did not receive a booking number, please contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the campground. It must be given to Parks Canada staff so that they can register you into the accommodation. Upon arrival, please check-in at the campground kiosk (where applicable), or contact the park/site first; do not go directly to the accommodation.

Changes to Reservations

A change to a reservation is only applicable within the same offer (i.e. you cannot change from staying at a campsite to staying in Parks Canada Accommodations, such as oTENTiks, Yurts, cabins, etc.; you would have to make a separate reservation).
  1. Changes before check-in (changes can only be made on-line or by telephone):
    • Change(s) to your reservation can be made up to 3 days prior to your scheduled day of arrival. A change may include changes in: date(s), accommodation type (within the same national park), accommodation number, etc. You will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee for each transaction.
    • If you delay your arrival date less than 3 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee, plus your first night of accommodations.
    • If you change the accommodation (within the same national park) or departure date at anytime up until 11 am on the day after your scheduled day of arrival, you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee.
    *The change fee will not be charged to extend the length of stay of a reservation as long as the arrival date and accommodation type remains the same.

    Change example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed and you can only arrive on July 11th. In order to avoid being charged a 1 night penalty, you must change your reservation before July 7th at 11:59 pm, local park time. Doing so, you will only be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you change on July 8th, July 9th, or July 10th, you will be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone), plus the fees for the first night of accommodations.

Changes to Permit Holders

The reservation holder may change the name and/or contact information of the permit holder (camper) listed for a reservation anytime before your arrival at the park. There is no charge associated with this.

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

  1. Cancellations before check-in (cancellations can only be made on-line or by telephone):
    • If you cancel a reservation at least 3 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
    • If you cancel a reservation less than 3 days prior to your scheduled day of arrival, but before 11 am the day after your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of accommodations.
    • For cancellations after 11 am the day after your scheduled day of arrival: please see the No Show Policy (#12) below.
    Cancellation example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before July 7th at 11:59 pm, local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel on July 8th, July 9th, or July 10th, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone), plus the fees for the first night of accommodations.

Late Arrivals

  1. Will you be arriving late? Campers may check in to their accommodation as early as 3 pm Please click on the "More Information" icon on the homepage of the national park/national historic site that interests you to learn their kiosk hours, as well as the "After hours registration" policy specific to that park/site.

    ***Some parks will not allow accommodation check-ins after the campground kiosk is closed so if you will be a late arrival please check in advance with the park.***

    If you will not be able to arrive at the accommodation by 11 am the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the campground staff directly to advise them to keep your reservation. If you do not know the telephone number for the campground, call 1-877-RESERVE (1-877-737-3783).

    If you have not checked-in by 11 am the day after your scheduled day of arrival, and you have not notified the campground staff, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-Shows

  1. No-Shows: If you have not checked-in at the campground by 11 am the day after your scheduled day of arrival, and if you have not contacted the park to inform them of your late arrival, you will be deemed a “No-Show”. Your reservation will be cancelled and your accommodation will be made available to other guests.

    If you are deemed a “No-show”, you can claim a refund of all monies paid, less the original, non-refundable reservation fee and a penalty of your first two-nights of accommodations (if applicable) by calling the park/site directly within 30 days of your originally scheduled departure date.

    Thirty days after your originally scheduled departure date all of your accommodation fees become non-refundable.

Closures

  1. Closures: If Parks Canada must close an accommodation or a campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Visitors who wish to reserve an accommodation after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.
Backcountry camping (Except West Coast Trail)

Reservable backcountry camping on the Parks Canada Reservation Service is available only in certain National Parks. These policies do not apply to the West Coast Trail. For West Coast Trail reservation policies please refer to https://parks.canada.ca/termes-terms/reservation

Hours of Operation

  1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park where your reservation is made (e.g. the hours of operation for the call centre in La Mauricie National Park in Quebec, are 8 am to 6 pm Eastern Time but the hours of operation for the call centre in Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time).
  2. Availability of the reservation service: You can make a backcountry reservation starting at 8 am local park time (8:30 am in Newfoundland) on the day of the park's reservation season launch until 3:30 pm the day prior to your arrival date for backcountry camping at Lake O'Hara campground in Yoho National Park, and 2 pm on the day of arrival for all other locations.
    The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

  1. Fees payable when the reservation is made: Both reservation fees and camping fees are due at the time of your reservation.
    The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per campsite, per stay. A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (backcountry camping) within the same national park. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50.
    Backcountry Camping Fees are the fees paid for the use of the backcountry campsite. These fees help cover the operating costs of the campground, trails and facilities. They are charged on a per night basis (either by campsite or per person, depending on the Park) and the fee is established based on the park, the campground, the number of campers (if applicable) and the amenities.
  2. National Park Entry Fees: The fees charged when you make your reservation do not include the entry fees for national parks. Entry fees are charged at most national parks, where revenues are kept to support quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
    You will be required to have a valid national park entry pass for each day of your visit (whether you physically leave the park or not). You can choose either daily entry passes or annual passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
  3. Bus Fees: Reservations for backcountry camping at Lake O’Hara campground in Yoho National Park also include fees for round-trip bus transportation.
  4. Changes and Cancellations: A transaction fee is charged to change or cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
  5. Parks Canada's full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees.

Methods of Payment

  1. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

  1. Booking number: A booking number will be provided with each completed reservation. If you do not receive a booking number, your reservation is not complete. If you provided an email address (please enter your email address to receive an electronic copy of your confirmation letter) and did not receive a booking number, please contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the park.

Changes To Reservations

A change to a reservation is only applicable within the same offer (i.e. you cannot change from staying at a backcountry campsite to staying in a frontcountry campsite or an accommodation; in this case you would have to make a separate reservation).
  1. Changes before check-in (changes can only be made on-line or by telephone):
    • Change(s) to your reservation can be made up to 2 pm on your scheduled day of arrival (up to 3:30 pm the day prior to arrival for Lake O’Hara campground in Yoho National Park). A change may include changes in: date(s), backcountry campground (within the same national park), backcountry campsite number, etc. You will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee for each transaction.
    • If you delay your arrival date less than 3 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee, plus your first night of backcountry camping.
    *The change fee will not be charged to extend the length of stay of a backcountry reservation as long as the arrival date remains the same.

    Change example: You have a backcountry reservation scheduled to arrive on July 10th but your travel plans have changed and you can only arrive on July 11th. In order to avoid being charged a 1 night penalty, you must change your reservation before July 7th at 11:59 pm, local park time. Doing so, you will only be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you change on July 8th, July 9th, or July 10th, you will be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone), plus the fees for the first night of backcountry camping.

Changes To Permit Holders

The reservation holder may change the name and/or contact information of the permit holder (camper) listed for a reservation anytime before your arrival at the park. There is no charge associated with this.

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

  1. Cancellations before check-in (cancellations can only be made on-line or by telephone):
    • If you cancel a backcountry reservation at least 3 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
    • If you cancel a reservation less than 3 days prior to your scheduled day of arrival, but before 2 pm on your scheduled day of arrival (before 3:30 pm the day prior to arrival for Lake O’Hara campground in Yoho National Park): you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of backcountry camping.
    • For cancellations after 11 am the day after your scheduled day of arrival: please see the No Show Policy (#13) below.
    Cancellation example: You have a backcountry reservation scheduled to arrive on July 10th but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before July 7th at 11:59 pm, local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel on July 8th, July 9th, or July 10th, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone), plus the fees for the first night of backcountry camping.

Arrival at the Park

  1. For all backcountry offers (except Jasper, Riding Mountain, Pacific Rim [Broken Group Islands only], Glacier, Mount Revelstoke, Gulf Islands, Banff/Kootenay/Yoho and Yoho [Lake O’Hara]), upon arrival, please check-in at the Park Office/campground first to get current route information and to receive your camping permit; do not go directly to the backcountry

    For Jasper, Riding Mountain and Pacific Rim (Broken Group Islands only), Glacier, Mount Revelstoke, Gulf Islands and Banff/Kootenay/Yoho National Parks Backcountry only, you do not need to register in person at the park. Your confirmation letter is your permit. Carry your confirmation letter with you at all times in the backcountry. Please ensure that you have updated or noted your vehicle information before going to the park.

    If you have a reservation for Keeha Beach backcountry campsite at Pacific Rim National Park Reserve, please check in at the Pachena Bay WCT Orientation Centre.

    For backcountry camping at Lake O’Hara campground in Yoho National Park, campers must meet at the bus staging area at least 20 minutes prior to departure, as described in your reservation confirmation.

Late Arrivals

  1. Lake O’Hara campground in Yoho National Park:

    Campers must meet at the bus staging area at least 20 minutes prior to departure, as described in your reservation confirmation. The shuttle bus will not wait, and there will not be seats available on other buses. It is important to arrive on time.

    All other backcountry locations:

    If you will be arriving late – ensure you have enough daylight to get to your campsite. Campers may check in to their backcountry campsite anytime on the day of arrival although the campsite might not be vacated until after 11 am from previous guests. Please click on the "More Information" icon on the homepage of the national park that interests you to learn their kiosk hours, as well as the "After hours registration" policy specific to that park.

    If you will not be able to arrive at the Park Office/campground by 11 am the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the campground staff directly to advise them to keep your reservation. If you do not know the telephone number for the campground, call 1-877-RESERVE (1-877-737-3783).

    If you have not checked-in by 11 am the day after your scheduled day of arrival, and you have not notified the campground staff, you will be considered a "No-Show" (see policy #13) and your reservation will be cancelled.

No-Shows

  1. No-Shows: If you have not checked-in at the Park Office/campground by 11 am the day after your scheduled day of arrival, and if you have not contacted the park to inform them of your late arrival, you will be deemed a "No-Show". Your reservation will be cancelled and your campsite will be made available to other guests.

    *Please note that this does not apply to Backcountry bookings for Jasper, Riding Mountain, Pacific Rim [Broken Group Islands only],Forillon, Grasslands, Elk Island, Georgian Bay Islands, Glacier, Mount Revelstoke, Gulf Islands, Banff/Kootenay/Yoho and Yoho [Lake O’Hara].

    Please refer to the individual park for their No Show policies.

Closures

  1. Closures: If Parks Canada must close a backcountry campsite or a backcountry campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Visitors who wish to reserve a backcountry campsite after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.
West Coast Trail

Hours of Operation

  1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park where your reservation is made (e.g. the hours of operation for the call centre in Jasper National Park in Alberta, are 8 am to 6 pm Mountain Time but the hours of operation for the call centre in Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time). The West Coast Trail (WCT) and Pacific Rim National Park Reserve are located in the Pacific Time Zone.
  2. Availability of the reservation service: You can make a West Coast Trail reservation starting at 8 am Pacific Time on the day of the park’s reservation season launch up until 11:59 pm two days prior to your arrival date (example: 11:59.p.m. on Wednesday for a Friday arrival).
    The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

  1. Fees payable when the reservation is made: Reservation fees, backcountry use fees and ferry fees are all due at the time of your reservation.
    The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per person, per hike. If you have a group of 5 people all leaving on the same day there will be 5 reservation fees applied. The fee to make a reservation is $25.75 (both on-line and through the call centre).
    Backcountry Use Fees are the fees paid for participating on this epic backcountry hike. These fees help cover the operating costs of the West Coast Trail and its facilities. These fees are $166.75 per person.
    Ferry Fees are the fees paid for Gordon River and Nitinat Narrows ferry crossings. These fees are charged per person and are $28 for each crossing or $56 in total, per person.
  2. Changes and Cancellations: A transaction fee is charged to change or cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #8 and #9).
  3. Parks Canada’s full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees

Methods of Payment

  1. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

  1. Booking number: A booking number will be provided at the end of every completed reservation. If you do not receive a booking number, your reservation is not complete. If you provided an email address (please enter your email address to receive an electronic copy of your confirmation letter) and your credit card information and did not receive a booking number, please contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the orientation briefing session. It must be given to Parks Canada staff so that they can register you onto the WCT. Please check-in at the orientation briefing session first; do not go directly to the trailhead.

Changes To Reservations

A change to a reservation is only applicable within the same offer (i.e. you cannot change from reserving a WCT hike to staying at a frontcountry campsite in Green Point campground; you would have to make a separate reservation).
  1. Changes before check-in (changes can only be made on-line or by telephone):
    • When changing a reservation 21 days or more prior to departure date, an $11.50 on-line (or $13.50 through the call centre) change fee will apply per booking.
    • Within 20 days of your departure date, if you reduce the number people in your party or change your arrival date to a later date, the non-refundable change fee applies and only the ferry fees are eligible for a refund (the backcountry use fees are not refundable).
    Change example: You have a WCT reservation scheduled on July 30th but your travel plans have changed and you can only arrive on July 31st. You must change the date of your reservation before July 9th at 11:59 pm, PDT. Doing so, you will only be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you delay your arrival date or reduce the number of people on July 10th or later your reservation fees, WCT backcountry use fees will not be refunded and you will be charged a change fee (only the ferry fees are eligible for a refund).

Changes To Permit Holders

The reservation holder may change the name and/or contact information of the permit holder (hiker) listed for a reservation anytime before your arrival at the park. There is no charge associated with this.

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

  1. Cancellations before check-in (cancellations can only be made on-line or by telephone):
    • When cancelling a reservation 21 days or more prior to the departure date, the WCT backcountry use fee and the ferry fees are fully refundable. The reservation fee of $25.75 per hiker is non-refundable and an $11.50 on-line (or $13.50 through the call centre) cancellation fee will apply per booking.
    • Only ferry fees are eligible for a refund if cancelations are made within 20 days of the departure date (the non-refundable cancellation fee applies).
    Cancellation example: You have a reservation scheduled to arrive on July 30th but your travel plans have changed and you need to cancel the reservation. In order to receive the maximum refund, you must cancel your reservation before July 9th at 11:59 pm, PDT. Doing so, you will receive a full refund less the original non-refundable reservation fee and a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel on July 10th or later a cancellation penalty will apply ($11.50 for cancellations made online or $13.50 for cancellations made by phone) and you will only be eligible for a refund of your ferry fees.

Late Arrivals

  1. If all or any members of your party will arrive after 1 pm on the reserved start date you must contact the WCT Information Centre nearest your starting trailhead to prevent your reserved spaces from being cancelled and given to hikers on stand-by.

No-Shows

  1. No-Shows: If all or any members of your party do not attend an orientation briefing session before 1 pm on the day of your hike, you will be deemed a “No-Show” (unless you have contacted WCT staff and made arrangements for your late arrival). Your reservation will be cancelled and your hiking spot(s) will be made available to other guests.

    If you are deemed a “No-show”, you will forfeit the reservation fees, ferry fees and the WCT backcountry use fees.

Closures

  1. Closures: If Parks Canada must close the trail for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Visitors who wish to reserve a hike after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.
Day use (Guided Hikes, Lake Louise and Moraine Lake shuttles, Lake O'Hara Bus, DayTripper Boat seats and La Mauricie Fishing)

Reservable Day Use offers on Parks Canada’s Reservation Service include:

  1. Guided Hikes in Banff, Yoho and Kootenay National Parks
  2. Shuttle buses to Lake Louise and Moraine Lake in Banff National Park
  3. Lake O'Hara Day Use Bus in Yoho National Park
  4. DayTripper boat seats in Georgian Bay Islands National Park
  5. Fishing at La Mauricie National Park

Hours of Operation

  1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park where your reservation is made. For example, the hours of operation for the call centre for Yoho National Park in British Columbia, are 8 am to 6 pm Mountain Time. Banff and Kootenay National Parks are located in the Mountain Time Zone. Georgian Bay Islands National Park and La Mauricie National Park are located in the Eastern Time Zone.

  2. Availability of the reservation service:
    • Guided Hikes: You can make a reservation starting at 8 am local park time on the day of the park’s reservation season launch up until 11:59 pm the night prior to your arrival date
    • Georgian Bay Islands DayTripper boat seats: You can make a reservation starting at 8 am local park time on the day of the park’s reservation season launch up until 1 hour before the start of each timeslot on the day of your arrival date
    • Lake Louise and Moraine Lake shuttle buses: You can make a reservation starting at 8 am local park time on the day of the reservation launch up until the end of to the shuttle bus departure window. 40% of the seats are reservable on launch day and the other 60% of the seats will be held for last-minute reservations, and will be released daily at 8 am local park time 2 days before departure (ex. at 8 am on a Wednesday, the other 60% of the seats for that Friday become reservable).
    • Alpine Start shuttle to Moraine Lake: You can make a reservation starting at 8 am local park time on the day of the reservation launch up until 5 pm the day before departure. 40% of the seats are reservable on launch day and the other 60% of the seats will be held for last-minute reservations and will be released daily at 8 am local park time 2 days before departure (ex. at 8 am on a Wednesday, the other 60% of the seats for that Friday become reservable).
    • Lake O’Hara Day Use Bus: Reservations for the Lake O’Hara Day Use Bus are allocated by way of random draw. Following the random draw process, any unreserved seats are made available for standard reservations, and you can make a reservation up until 3:30 pm the day prior to your arrival date for the Lake O’Hara Day Use Bus.
    • La Mauricie Fishing: You can make a reservation starting at 8 am local park time on the day of the park’s reservation season launch up until 5 pm the night prior to your arrival date.

    The Parks Canada Reservation Service is available online 24-hours a day at: reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

  1. Fees payable when the reservation is made: Both reservation fees and the activity fees are due at the time of your reservation. Reservation fees are non-refundable and help cover the operating cost of this Reservation Service. Activity fees help cover the cost of managing that offer.
    • Guided Hikes: reservation fees are charged per guided hike. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50. Guided Hike Fees are charged per person and differ depending on the ages of the individuals and the hike.
    • Lake Louise and Moraine Lake shuttle buses, including the Alpine Start shuttles to Moraine Lake: reservation fees are charged per reservation. The fee to make a reservation on-line is $3. The fee to make a reservation by phone is $6. Shuttle bus seat fees are charged per person and differ depending on the age of the individuals.
    • Lake O’Hara Day Use Bus: reservation fees are charged per person; bookings with 1 or 2 persons are charged $4.50 per person for on-line reservations, or $6.25 per person for Call Centre reservations. Bookings that include 3 or more persons are charged a flat rate of $11.50 for on-line reservations, or $13.50 if completed by phone. Day Use Bus Fees are fees are charged per person and differ depending on the age of the individuals.
    • DayTripper boat seats: reservation fees are charged per reservation. DayTripper boat seats are fees paid for participating on the round-trip boat service to and from Beausoleil Island in Georgian Bay Islands National Park. These fees are charged per person and differ depending on the age of the individuals.
    • La Mauricie Fishing: reservation fees are charged per daily fishing reservation. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50. Daily fishing fees are charged per person.

  2. National Park Entry Fees: The fees charged when you make your reservation do not include the entry fees for national parks. Entry fees are charged at most national parks, where revenues are kept to support quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
    You will be required to have a valid national park entry pass for each day of your visit (whether you physically leave the park or not). You can choose either daily entry passes or annual/discovery passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass online at: parksorders.ca. There are several pricing models available to ensure you get the best value for your visit(s).

  3. Changes and Cancellations: A transaction fee is charged to change or cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service.
    • Guided Hikes and La Mauricie Fishing: The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
    • Lake Louise and Moraine Lake shuttle buses, including the Alpine Start shuttles to Moraine Lake: changes to reservations are not permitted. Fees are charged per reservation. The fee to cancel on-line is $3, or by phone is $6.
    • Lake O’Hara Day Use Bus: cancellation fees are charged per person; bookings with 1 or 2 persons are charged $4.50 per person for on-line cancellations, or $6.25 per person for Call Centre cancellations. Bookings that include 3 or more persons are charged a flat rate of $11.50 for on-line cancellations, or $13.50 if completed by phone. Other fees may apply for both changes and cancellations (see policy #9 and #10).
    • DayTripper boat seats: cancellation fees are charged per person; bookings with 1 or 2 persons are charged $4.50 per person for on-line cancellations, or $6.25 per person for Call Centre cancellations. Bookings that include 3 or more persons are charged a flat rate of $11.50 for on-line cancellations, or $13.50 if completed by phone. Other fees may apply for both changes and cancellations (see policy #9 and #10).
  4. Parks Canada’s full list of fees can be found at: http://www.pc.gc.ca/en/agence-agency/tarifs-fees

Methods of Payment

  1. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

  1. Booking number: A booking number will be provided at the end of each completed reservation. If you do not receive a booking number, your reservation is not complete. If you provided an email address (please enter your email address to receive an electronic copy of your confirmation letter) and your credit card information and did not receive a booking number, please contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the proper meeting location. It must be given to Parks Canada staff so that they can register you onto the event. Please check-in at the proper meeting location at the time specified for your event. In the case of guided hikes; do not go directly to the trail head.

Changes To Reservations

A change to a reservation is only applicable within the same offer (i.e. you cannot change from reserving a guided hike to staying at a campsite, or from reserving a Day Use bus to reserving a guided hike; you would have to make a separate reservation).
  1. Changes before check-in (changes can only be made on-line or by telephone):
    • Guided Hikes, DayTripper boat seats and Fishing:
      • Changes to your hike, boat or fishing reservation made 5 days or more before the scheduled hike will be charged a non-refundable change fee which will apply per booking.
      • Changes made less than 5 days before the scheduled trip date will only have 50% of their prepaid hike, boat or fishing fees applied to the new booking (minus the non-refundable reservation fee).
      • Change example: You have a guided hike reservation scheduled on July 10th but your travel plans have changed and you can only arrive on July 11th. If you change the date of your reservation before July 5th at 11:59 pm, MDT. You will only be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you change your hiking date on July 6th, 7th, 8th, 9th, or 10th, only 50% of your prepaid hike or boat fees will be applied to the new booking.
    • Lake Louise and Moraine Lake shuttle buses, including the Alpine Start shuttle to Moraine Lake: changes are not permitted.
    • Lake O’Hara Day Use Bus:
      • Changes to the date and/or time of your Day Use bus reservation made 5 days or more before the scheduled bus event date will be charged a non-refundable change fee which will apply per person for 1 or 2 persons or per booking for 3 or more persons.
      • Changes made less than 5 days before the scheduled trip date will only have 50% of their prepaid bus fees applied to the new booking (minus the non-refundable reservation and modification fees which apply per booking).
      • Change example for the Lake O’Hara Day Use Bus: You have a reservation scheduled on July 20th but your travel plans have changed and you can only arrive on July 21st. If you change the date of your reservation before July 15th at 11:59 pm, MDT. You will only be charged a non-refundable change fee ($4.50 per person for 1 or 2 persons or $11.50 for 3 or more persons for reservations made online, or $6.25 per person for 1 or 2 persons or $13.50 for 3 or more persons for reservations made by phone). If you change your hiking date on July 16th, 17th, 18th, 19th, or 20th, only 50% of your prepaid bus fees will be applied to the new booking and a non-refundable change fee will apply ($4.50 per person for 1 or 2 persons or $11.50 for 3 or more persons for reservations made online, or $6.25 per person for 1 or 2 persons or $13.50 for 3 or more persons for reservations made by phone).

Changes To Permit Holders

Except for Lake Louise and Moraine Lake shuttle bus reservations, the reservation holder may change the name and/or contact information of the permit holder (visitor) listed for a reservation anytime before your arrival at the park. There is no charge associated with this.

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

  1. Cancellations (cancellations can only be made on-line or by telephone):
    • Guided Hikes, DayTripper boat seats and fishing:
      • Cancellations with a full refund may be made 5 days or more before the scheduled hike, boat or fishing reservation (minus the non-refundable reservation and cancellation fees which will apply per booking).
      • Cancellations made less than 5 days before will only receive 50% of their prepaid hiking/boat/fishing fees (minus the non-refundable reservation and cancellation fees which will apply per booking).
      • For cancellations after the specified start time of your event: please see the No Show Policy (#12) below.
      • Cancellation example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed. In order to avoid being charged the 50% cancellation penalty, you must cancel before July 5th at 11:59 pm MDT. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel on July 6th, 7th, 8th, 9th, or 10th (up until the departure time of your hike), you will receive a 50% refund of the paid hiking fees less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), and a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone).
    • Lake Louise and Moraine Lake shuttle buses:
      • Cancellations with a full refund may be made up to 1 hour before the scheduled shuttle bus departure time (minus the non-refundable reservation and cancellation fees which will apply per booking).
      • Cancellations cannot be made less than 1 hour before the shuttle bus departure time.
      • Cancellation example: You have a reservation for the 1PM to 2PM bus departure on July 20th but your travel plans have changed. In order to receive a refund, you must cancel before 11:59 am MDT on July 20th. Doing so, you will receive a full refund less the original non-refundable reservation fee ($3 for reservations made online or $6 for reservations made by phone) and a cancellation fee ($3 for cancellations made online or $6 for cancellations made by phone).
    • Alpine Start shuttle to Moraine Lake:
      • Reservations can be canceled anytime from launch to 5 pm the day before the scheduled departure.
      • Cancellation example: You have a reservation for the 4 am bus departure on August 3rd but your travel plans have changed. In order to receive a refund, you must cancel before 5:00 pm on August 2nd (the day before). Doing so, you will receive a full refund less the original non-refundable reservation fee ($3 for reservations made online or $6 for reservations made by phone) and a cancellation fee ($3 for cancellations made online or $6 for cancellations made by phone).
    • Lake O’Hara Day Use Bus:
      • Cancellations with a full refund may be made 5 days or more before the scheduled Day Use bus departure date (minus the non-refundable reservation and cancellation fees which will apply per booking).
      • Cancellations made less than 5 days before the scheduled Day Use bus departure date will only receive 50% of their prepaid bus fees (minus the non-refundable reservation and cancellation fees which will apply per booking).
      • For cancellations after the specified start time of your Day Use bus departure time on the day of the event: please see the No Show Policy (#12) below.
      • Cancellation example: You have a reservation scheduled to arrive on July 20th but your travel plans have changed. In order to avoid being charged the 50% cancellation penalty, you must cancel before July 15th at 11:59 pm, MDT. Doing so, you will receive a full refund less the original non-refundable reservation fee ($4.50 per person for 1 or 2 persons or $11.50 for 3 or more persons for reservations made online, or $6.25 per person for 1 or 2 persons or $13.50 for 3 or more persons for reservations made by phone) and a cancellation fee ($4.50 per person for 1 or 2 persons or $11.50 for 3 or more persons for cancellations made online, or $6.25 for 1 or 2 persons or $13.50 for 3 or more persons for cancellations made by phone). If you cancel on July 16th, 17th, 18th, 19th, or 20th (up until the departure time of your bus), you will receive a 50% refund of the paid bus fees less the original non-refundable reservation fee ($4.50 per person for 1 or 2 persons or $11.50 for 3 or more persons for reservations made online, or $6.25 for 1 or 2 persons or $13.50 for 3 or more persons for reservations made by phone), and a cancellation fee ($4.50 for 1 or 2 persons or $11.50 for 3 or more persons for cancellations made online, or $6.25 for 1 or 2 persons or $13.50 for 3 or more persons for cancellations made by phone).

Late Arrivals

  1. All members of your party must be at the proper meeting location at the specified scheduled start time of your event. Late Arrivals or No Shows will have their reservations cancelled and they will forfeit the reservation all fees paid.

    If you are not at the proper meeting location at the specified start time of your event departure on the day of your scheduled reservation, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-Shows

  1. No-Shows: If you are not at the proper meeting location by the specified scheduled start time of your event departure on the day of your scheduled reservation, you will be deemed a “No-Show”. Your reservation will be cancelled and your hiking/bus/boat spot(s) will be made available to other guests.

    If you are deemed a “No-Show”, you will forfeit the reservation fees and the hiking, bus or boat fees.

Closures

  1. Closures: If Parks Canada must close the offer and cancel your reservation for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Guided Hikes: If the group must turn around after the hike has begun (before the hike destination is reached) for any reason (weather, safety, etc.), a 50% refund of the prepaid hiking fee will be offered (minus the non-refundable reservation fee which will apply per booking).

    Visitors who wish to reserve after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.
Parking

Parking reservations on the Parks Canada Reservation Service currently includes the Cyprus Lake (Grotto) parking lot and the Halfway Log Dump parking lot in Bruce Peninsula National Park.

Hours of Operation

  1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park where your reservation is made. Bruce Peninsula National Park is located in the Eastern Time Zone.
  2. Availability of the reservation service: You can make a parking space reservation starting at 8 am local park time on the day of the park’s reservation launch up until 90 minutes (1.5 hours) after the start of each time slot.
    The Parks Canada Reservation Service is available online 24-hours a day at: reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

  1. Fees payable when the reservation is made: Reservation fees, entry fees and parking fees are paid at the time of your reservation.
    The Reservation Fee for a parking space at Bruce Peninsula National Park is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per parking space. The fee to make a reservation online is $6. The fee to make a reservation by phone is $8.50.
    Bruce Peninsula Entry Fees and Parking Fees are the fees paid for parking your vehicle and visiting the Bruce Peninsula National Park. These fees support quality visitor services and facilities at the park.
  2. Cancellations: A transaction fee is charged to cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each cancellation online is $6. The fee for each cancellation by phone is $8.50.
  3. Parks Canada’s full list of fees can be found at: http://www.pc.gc.ca/en/agence-agency/tarifs-fees

Methods of Payment

  1. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

  1. Booking number: A booking number will be provided at the end of each completed reservation. If you do not receive a booking number, your reservation is not complete. If you provided an email address (please enter your email address to receive an electronic copy of your confirmation letter) and your credit card information and did not receive a booking number, please contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your confirmation letter, with you to the park. It must be given to Parks Canada staff so that they can register you.

Changes To Reservations

Changes to parking reservations (changing time slots, dates or changes to the reservation holder) are not permitted. You must cancel and make a new reservation.

Reservations cannot be resold at any time, and will be rendered void if resold.

Cancellations

  1. Cancellations (cancellations can only be made on-line or by telephone):
    • Cancellations with a full refund may be made 2 days or more before the scheduled parking reservation (minus the non-refundable reservation and cancellation fees which will apply per booking).
    • Cancellations less than 2 days before your scheduled parking date are not permitted. Please see the No Show Policy (#12) below.
      • Cancellation example: You have a reservation scheduled to arrive on Saturday July 7th but your travel plans have changed. You must cancel before Thursday, July 5th at 11:59 pm ET. Doing so, you will receive a full refund for your parking fees and entry fees, less the original non-refundable reservation fee ($6 for reservations made online or $8.50 for reservations made by phone) and a cancellation fee ($6 for cancellations made online or $8.50 for cancellations made by phone).

Late Arrivals

  1. Please check-in at the entry gate to the parking lots, either the Cyprus Lake parking lot or Halfway Log Dump parking lot in Bruce Peninsula National Park. Arrive no earlier than 15 minutes prior to your reservation start time, and no later than 2 hours after the start time of your reservation time slot.
    All parking reservations must be checked-in within the first 2 hours of the time slot, or they will be considered a "No-Show" (see policy #10).

No-Shows

  1. If your parking reservation is not checked-in within the first 2 hours of the time slot, (example: by 9:59 am for an 8 am reservation) your reservation will expire and you will forfeit the reservation fee and the parking fee.

Closures

  1. Closures: If Parks Canada must close parking spaces and cancel your reservation for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Visitors who wish to reserve a parking space after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

    Visitors choosing to cancel their reservation when no closure has been announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.
Group camping

Hours of Operation

  1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park where your reservation is made (e.g. the hours of operation for the call centre in Jasper National Park in Alberta, are 8 am to 6 pm Mountain Time but the hours of operation for the call centre in Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time).
  2. Availability of the reservation service: You can make a group camping reservation starting at 8 am local park time (8:30 am in Newfoundland) on the day of the park’s reservation season launch up until 11:59 pm on the day before arrival.
    The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

  1. Fees payable when the reservation is made: Both reservation fees and camping fees (full or partial) are due at the time of your reservation.
    The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per campsite, per stay. A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (group camping) within the same national park. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50.
    Camping Fees are the fees paid for the use of the campsite. These fees help cover the operating costs of the campground itself and its facilities. They are charged on a per night basis and the fee is established based on the park, the campground, and the service type. Depending on the reserved park, when you make a group camping reservation you will either be charged all camping fees for the reserved stay OR a deposit based on the campsite and the selected number of nights. In the latter case, the size of your group will determine the final cost of your stay, the balance of which will be payable upon arrival at the park.
    2. In the latter case, the size of your group will determine the final cost of your stay, the balance of which will be payable upon arrival at the park.
  2. National Park Entry Fees: The fees charged when you make your reservation do not include the entry fees for national parks. Entry fees are charged at most national parks, where revenues are kept to support quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
    You will be required to have a valid national park entry pass for each day of your visit (whether you physically leave the park or not). You can choose either daily entry passes or annual passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass available online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
  3. Changes and Cancellations: A transaction fee is charged to change or cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
  4. Parks Canada’s full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees

Methods of Payment

  1. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

  1. Booking number: A booking number will be provided at the end of each completed reservation. If you do not receive a booking number, your reservation is not complete. If you provided an email address (please enter your email address to receive an electronic copy of your confirmation letter) and your credit card information and did not receive a booking number, please contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the campground. It must be given to Parks Canada staff so that they can register you into the campground. Upon arrival, please check-in at the campground kiosk.

Changes To Reservations

A change to a reservations is only applicable within the same offer (i.e. you cannot change from staying at a group campsite to staying in Parks Canada accommodations, such as oTENTiks, Yurts, cabins, etc.; in this case you would have to make a separate reservation).
  1. Changes before check-in (changes can only be made on-line or by telephone):
    • Change(s) to your reservation can be made up to 30 days prior to your scheduled day of arrival. A change may include changes in: date(s), campground (within the same national park), campsite number, etc. You will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee for each transaction.
    • If you delay your arrival date less than 30 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee plus your first night of camping.
    • If you change the campsite/campground (within the same national park) or the departure date at anytime up until 11 am on the day after your scheduled day of arrival, you will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee.
    *The change fee will not be charged to extend the length of stay of a reservation as long as the arrival date and service type remains the same.

    Change example: You have a reservation scheduled to arrive on July 1st but your travel plans have changed and you can only arrive on July 2nd. In order to avoid being charged a 1 night penalty, you must change your reservation before June 1st at 11:59 pm, local park time. Doing so, you will only be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you make the change between June 2nd and July 1st, you will be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone) plus the fees for the first night of camping.

Changes To Permit Holders

The reservation holder may change the name and/or contact information of the permit holder (camper) listed for a reservation anytime before your arrival at the park. There is no charge associated with this.

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

  1. Cancellations before check-in (cancellations can only be made on-line or by telephone):
    • If you cancel a reservation at least 30 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
    • If you cancel a reservation less than 30 days prior to your scheduled day of arrival, but before 11 am the day after your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of camping.
    • For cancellations after 11 am the day after your scheduled day of arrival: please see the No Show Policy (#12) below.
    Cancellation example: You have a reservation scheduled to arrive on July 1st but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before June 1st at 11:59 pm, local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel between June 2nd and July 1st, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone), plus the fees for the first night of camping.

Late Arrivals

  1. Will you be arriving late? While campers may check-in to their group campsite as early as 2 pm, most campgrounds accept arrivals throughout the evening and even overnight. Please click on the "More Information" icon on the homepage of the national park that interests you to learn their kiosk hours, as well as the "After hours registration" policy specific to that park.

    ***If the Park does not have any restrictive "After hours" messaging, you do not need to advise us if you will be arriving in the evening or overnight on your scheduled day of arrival. Your campsite will be held for you until 11 am the day after your scheduled day of arrival. ***

    If you will not be able to arrive at the campground by 11 am the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the campground staff directly to advise them to keep your reservation. If you do not know the telephone number for the campground, call 1-877-RESERVE (1-877-737-3783).

    If you have not checked-in by 11 am the day after your scheduled day of arrival, and you have not notified the campground staff, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-Shows

  1. No-Shows: If you have not checked-in at the campground by 11 am the day after your scheduled day of arrival, and if you have not contacted the park to inform them of your late arrival, you will be deemed a “No-Show”. Your reservation will be cancelled and your campsite will be made available to other guests.

    If you are deemed a “No-show”, you can claim a refund of all monies paid, less the original, non-refundable reservation fee and a penalty of your first two-nights of camping (if applicable) by calling the Park directly within 30 days of your originally scheduled departure date.

    Thirty days after your originally scheduled departure date all of your camping fees become non-refundable.

Closures

  1. Closures: If Parks Canada must close a campsite or a campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Visitors who wish to reserve a campsite after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.
Random Draw for Lake O’Hara Day Use Bus

Due to the overwhelming popularity of day-use bus reservations at Lake O’Hara, Yoho National Park has instituted a random draw process for assigning reservations.

Application Process

  • People looking to obtain a day-use bus reservation for Lake O’Hara may apply during the random draw application period, from 8 am March 11 until 11:59 pm March 31 MDT
  • Applications are only accepted online at Parks Canada Reservations
  • For each application you make, there is a non-refundable fee of $10 (taxes included)
  • An application to the Lake O’Hara day-use bus random draw allows you to choose your party size and select up to 6 different in-bound bus dates and times, in order of preference and based on the flexibility of your schedule

Selection Process

  • A selection period will begin shortly after the application period has closed
    • During this time, applications will be selected at random and have their first choice compared against the available inventory
    • If your choice can be accommodated, you will be provided a temporary reservation (offer)
  • If your first choice cannot be accommodated (example: you’ve requested 5 seats on the 8:30 am bus on July 10, but there are only 2 seats remaining), then your other choices will be assessed in order of preference
  • A randomly selected application can only result in a temporary reservation if there are enough seats remaining to accommodate your party size
    • To maximize your chances, it is important to apply for only as many seats as you really need
  • If none of your bus choices can be accommodated, your application will be unsuccessful
  • During the selection period, new draws take place daily
    • Applicants who succeed in getting a temporary reservation will be notified as soon as their application is drawn
    • Unsuccessful applicants will be notified at the end of the selection period
    • Applicants will be notified about the status of their random draw application by email, using the email address listed on their Parks Canada Reservation Service account

Temporary Reservations

  • Applicants who succeed in getting a temporary reservation will have 14 days from the date their application is drawn to sign in to their Parks Canada Reservation Service account and claim their reservation
    • Claiming a reservation will require payment of the required reservation fee and day-use bus fee for each person in their group
  • Any temporary reservations that are not claimed by the deadline indicated in the applicant’s confirmation email will expire
    • An expired offer can no longer be claimed
  • Successful applicants may also choose to decline their offer if their plans have changed and they no longer wish to claim the reservation
    • No cancellation fee is charged for withdrawing an application before the reservation is claimed
    • The original application fee is not refundable
  • During the selection period, new draws take place daily
    • Inventory previously held for applications which have expired or have been withdrawn may be re-drawn and offered to other applicants

After the Random Draw Process

  • Any inventory not reserved through the random draw process will be made available for standard reservations once the random draw process is complete
  • After the random draw process is complete, reservations, changes and cancellations become available in real-time, like other reservable offers
  • Additional seats may become available throughout the year as plans change and reservations are changed or cancelled
  • Please check back regularly to review availability

Questions and more information

If you have any questions regarding your reservation or these Reservation Policies, please contact us:

By email: Contact us
By telephone:
  • 1-877-RESERVE (1-877-737-3783) within North America, Hours: 8 am to 6 pm local park time (8:30 am to 6:30 pm in Newfoundland)
  • 519-826-5391 from outside of Canada/USA
  • TTY: 1-866-787-6221 Toll-free teletype within Canada/USA

By mail:
Parks Canada Reservation Service Manager
Parks Canada
30 Victoria (PC-02-E)
Gatineau, Quebec
Canada
J8X 0B3

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